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Privacy Policy

Last updated: 16th January 2026

DMF Systems (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact information (e.g. name, email address, phone number)
  • Account information (e.g. username, password)
  • Billing and payment information
  • Order and transaction details
  • Technical information (e.g. IP address, browser type, device information)
  • Any other information you voluntarily provide through forms or correspondence

We only collect personal information that is necessary for the purposes identified below.

2. How We Use Personal Information

We use personal information for the following purposes:

  • To provide and manage our products or services
  • To process payments and fulfill orders
  • To communicate with you about your account or transactions
  • To respond to inquiries or customer support requests
  • To improve our website, services, and user experience
  • To comply with legal and regulatory obligations
  • To send marketing or promotional communications (where permitted by law)

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be:

  • Express, such as when you check a box or submit a form; or
  • Implied, where appropriate, based on your interactions with us.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who perform services on our behalf (e.g. hosting, payment processing, analytics)
  • Professional advisors (e.g. legal, accounting)
  • Government authorities where required by law

We do not sell personal information.

5. Third-Party Service Providers & International Transfers

Some of our service providers may be located outside Canada. As a result, personal information may be processed or stored outside Canada and may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure that personal information transferred to third parties is protected using contractual or other appropriate safeguards.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer required, information is securely destroyed or anonymized.

7. Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information, including:

  • Access controls
  • Encryption where appropriate
  • Secure servers and networks
  • Staff training and confidentiality obligations

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Requests may be submitted using the contact details below. We may require verification of identity before responding.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website usage and performance
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of those changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
DMF Systems
[email protected]
Unit 3 Plato Business Park, Damastown Dublin 15
+353 1 8260470